Sorry to hear you're getting screwed by NZtelecom hon but I'm glad that someone feels my pain. Sometimes I seriously wonder why thye makes this stuff so hard for us. Good customer service = happy customers = more customers. *sigh*
My problems (well at least the phone one) seem to be solved though. (Hoorah!) It turns out that our new flat used to have cable so we can go through the cable company and get phone and broadband and don't have to have anything at all to do with BT. Hazzah! AND- they can come in next Thurs which is a damn sight sooner. And so justice is served.
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